Clear terms for booking an independent property professional.

“CertifyEPC”, “we”, “us” and “our” mean Sachman Global Ltd, company number 11324909, whose registered office is The Twenty One Building, 1st Floor, 21 Pinner Road, Harrow, Middlesex, England, HA1 4ES. CertifyEPC is our trading name and operates certifyepc.co.uk.

“You” or “Customer” means the individual or organisation requesting the service and, where relevant, a person authorised to act for the property owner, landlord, occupier or business customer. “Service Provider” means the independent Assessor, Surveyor, Engineer, Electrician, Gas Engineer or other appropriately qualified professional assigned to perform the requested property service.

We act as an intermediary between you and the Service Provider. We provide the website, introduce and connect customers with available Service Providers, administer booking information, facilitate communications and may collect payment on the Service Provider's behalf.

When a Service Provider is assigned to and accepts your order, the contract for the on-site assessment, inspection, certification, report or other technical service is between you and that Service Provider, not Sachman Global Ltd. We are not a party to that technical service contract and do not ourselves perform the Service Provider's regulated or professional work.

We provide Service Providers with an intermediary service through which an appropriately qualified Assessor, Surveyor or Engineer may be connected with a particular Customer, whether an individual or a business. The purpose of that introduction is to allow the Service Provider to carry out the requested work, which may include an assessment or inspection, preparation or lodgement of a certificate or report, and provision of technical findings or recommendations.

We may identify a suitable Service Provider by considering the requested service, stated qualifications or accreditation, geographical coverage, availability and other practical requirements. Assignment through the platform does not make the Service Provider our employee, partner or representative for performance of the technical service.

The Service Provider controls and is responsible for their professional judgment, the manner in which the inspection is carried out, compliance with applicable professional and scheme rules, the accuracy of technical findings, and the certificate or report they produce. A Service Provider must decline or stop work that is outside their competence, unsafe or unlawful.

We may provide booking support, transmit case messages, store completed documents securely and help the parties communicate about an issue. Doing so does not transfer the Service Provider's technical obligations to us or make us responsible for a breach by the Service Provider.

An instant price is based on the options and property details you provide. It is not a substitute for accurate disclosure of the property size, use, number of appliances, consumer units, floors, access restrictions or other matters relevant to the service.

Submitting the booking form creates a request for us to locate a suitable Service Provider. Completing the selected payment step records your order but does not guarantee that a particular professional or appointment is available. The technical service contract is formed when a Service Provider is assigned, accepts the order and the assignment is confirmed to you. The Service Provider's identity will be made available in the assignment communication or customer dashboard as soon as reasonably practicable.

Before the Service Provider accepts the order, we may decline or cancel the request and return any prepaid service amount. After acceptance, we may communicate or administer a change, cancellation or refund on behalf of the Service Provider. A request may be declined or cancelled where the service is outside coverage, details are incomplete or inaccurate, a suitable professional is unavailable, the work would be unsafe or unlawful, or there is an obvious pricing or technical error.

If no Service Provider accepts the order, no technical service contract is formed. Our responsibility is then limited to notifying you and returning any service payment we collected for that unfulfilled booking.

Prices are displayed in pounds sterling. The payable amount and any separately identified addition—such as the London Congestion Charge Zone addition—appear in the quotation, order summary and invoice. VAT treatment, where applicable, will be shown on the relevant invoice or confirmation.

If information supplied at booking is materially different from the property found on attendance, we may pause the work and explain any revised scope or price. Examples include a larger floor area, additional dwellings, appliances, consumer units, circuits, outbuildings, restricted access, unusual construction or a different property use.

We will not carry out chargeable remedial, repair or additional inspection work without explaining the proposed scope and obtaining approval. The inspection price does not include remedial work unless expressly stated.

Appointment dates and morning or afternoon windows are scheduling estimates rather than guaranteed arrival times. Travel, earlier inspections, emergencies or circumstances outside reasonable control can cause delay. We will communicate material changes where practicable.

You must:

• provide complete, accurate booking and property information;
• ensure an authorised adult can provide safe and timely access;
• obtain any landlord, owner, tenant, occupier or managing-agent permission required;
• provide access to all areas, meters, appliances, lofts, plant, consumer units or documents reasonably needed for the booked service;
• tell us in advance about parking, permits, alarms, pets, hazards, vulnerable occupants and special access arrangements;
• protect or shut down sensitive equipment when electrical isolation may be required; and
• not ask the professional to undertake unsafe, unlawful or out-of-scope work.

If the professional cannot gain access, cannot proceed safely, or must wait unreasonably, the visit may need to be rescheduled and a reasonable wasted-visit charge may apply. Any charge will reflect work and costs actually incurred and will be explained.

You can currently choose either Pay by Card through Stripe or Pay on Visit – Cash or Bank Transfer. Card details are entered on Stripe’s hosted checkout and are not stored by CertifyEPC.

Where we receive money for a technical service, we do so as payment administrator and collection agent for the assigned Service Provider. Accepting or processing payment does not make us the provider of the inspection, assessment, certificate or report.

A card booking is marked as paid when Stripe notifies our system of successful completion. A pay-on-visit order remains marked as pending payment until the attending Service Provider or an administrator records cleared bank transfer or cash received. Unless otherwise agreed in writing, pay-on-visit amounts must be settled no later than completion of the property visit.

Invoices and payment records are generated using the booking information and are available through the authorised customer and admin dashboard. You remain responsible for ensuring invoice details supplied at booking are correct.

Consumer cancellation period

If you are a consumer booking at a distance, you will normally have 14 days from the day after the technical service contract is formed to cancel, subject to statutory exceptions. You may send a clear cancellation statement to us by email, telephone or the contact page, and we will pass it to or administer it for the Service Provider.

If you choose an appointment or ask for work to start during that 14-day period, you expressly request early performance. If you then cancel after work has begun, the Service Provider may charge a proportionate amount for the service supplied up to cancellation. Once the service has been fully performed following your express request and acknowledgment, the statutory cancellation right may end.

Changing or missing an appointment

Please give as much notice as possible. If you cancel late, deny access or the Service Provider has already travelled or committed time, the Service Provider may request a reasonable amount reflecting costs and work actually incurred, subject to your legal rights.

If the booking cannot proceed

If the assigned Service Provider cannot provide the booked service, we may help arrange a suitable replacement, offer an alternative appointment or administer a refund of the affected prepaid amount. Refunds are normally returned to the original payment method. Business customers do not receive statutory consumer cancellation rights but may reschedule or cancel in accordance with the booking confirmation and these terms.

An assessment or safety inspection records the property or installation as observed within the scope and limitations of the relevant methodology at the time of attendance. It is not a warranty that the property will achieve a particular EPC rating, pass an EICR or gas check, remain defect-free or meet a Customer's intended commercial outcome.

Reports may identify defects, recommendations, limitations, further investigation or remedial work. Such work is not included unless expressly quoted. Certificate production may depend on scheme lodgement, accreditation systems, third-party registers or information that must be verified after the visit.

Thirty-day notification period

You must review every certificate, report and related document promptly. Any suspected error, omission or request for correction must be reported within 30 calendar days of the recorded job-completion date. The request must identify the order reference, the information disputed, the correction requested and any supporting evidence.

A certificate or report may only be corrected where the assigned Assessor, Surveyor or Engineer confirms that the original document contains an error for which that Service Provider is responsible and the proposed correction is permitted by the applicable methodology, accreditation scheme, register or regulatory body. A rating, result, professional judgment or technical conclusion cannot be altered merely because it is unexpected or unfavourable.

A correction that is required solely because of a verified error made by the Service Provider will be considered under the Service Provider's obligations and your applicable statutory rights. Requests arising from incorrect or incomplete information supplied by you, a change in the property or installation after the visit, a request outside the original scope, or new evidence that was not available at the inspection may incur an additional charge.

If the requested amendment requires a further inspection, survey, test, measurement, calculation, lodgement or visit to the property, it will be treated as additional work. A new quotation will be provided and a new job fee must be paid before that work is carried out. Late requests made after 30 days may also be chargeable and may require a new job, except where a longer period or remedy is required by law or the applicable regulatory scheme.

Once released, customer-accessible documents and links appear in the secure dashboard. You may use the final report for its intended property, tenancy, transaction or compliance purpose, but you must not alter it or present it as relating to another property.

You are responsible for keeping login details confidential and for activity performed through your account. Tell us promptly if you suspect unauthorised access. Do not upload malicious, unlawful, irrelevant or rights-infringing material.

You must not misuse the website, probe or bypass security, automate excessive requests, introduce malware, impersonate another person, scrape protected information or interfere with another user’s case. We may suspend access where reasonably necessary to protect users, data, the service or legal rights.

Website availability is not guaranteed without interruption. We may maintain, update or replace functions while taking reasonable care not to disrupt confirmed bookings.

The Service Provider's responsibility

The assigned Assessor, Surveyor or Engineer is solely responsible for performing the technical service with the care and skill required by law and by the applicable professional, accreditation, registration and regulatory rules. The Service Provider is responsible for their own acts and omissions, site conduct, professional judgment, inspection or testing, technical findings, certificate, report, recommendations, regulatory compliance and any breach of the technical service contract with you.

Because that contract is between you and the Service Provider, we do not assume responsibility or liability for the Service Provider's breach of contract, negligence, delay, failure to attend, professional judgment, technical error, omission, report, certificate, recommendation or other act or omission. The fact that we introduced the Service Provider, allocated the order, transmitted communications, collected payment, stored documents or assisted with a complaint does not make us a party to the technical service contract.

Our limited responsibility as intermediary

We remain responsible only for the intermediary and administrative services that we ourselves provide, including operating the booking platform, handling information and administering payments with reasonable care and skill. We are not responsible for the underlying property service performed by the Service Provider.

We do not guarantee that a Service Provider will accept a request, attend at an exact time, produce a particular rating or outcome, identify every concealed or inaccessible issue, or meet an outcome that is outside the agreed technical scope.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by a party's own negligence, fraud or fraudulent misrepresentation, or statutory consumer rights. Your statutory rights relating to the technical service are enforceable against the Service Provider who supplies that service.

If you are acting wholly or mainly for business purposes, we will not be liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, opportunity, goodwill or business interruption. Subject to liabilities that cannot lawfully be limited, our aggregate liability for our own intermediary services in connection with a business booking will not exceed the amount of any intermediary fee paid to us for the affected order.

Neither we nor the Service Provider is responsible for delay or failure caused by events outside the relevant party's reasonable control. We will use reasonable efforts to communicate the position and assist with a practical next step.

We use personal information as described in our Privacy Policy and use website technologies as described in our Cookie Policy. Booking details may be shared with the assigned Assessor, Surveyor or Engineer and essential service providers to deliver the order.

The website design, copy, branding, code and original materials belong to us or our licensors. You may view and print reasonable extracts for personal or internal business use, but may not reproduce, sell, republish or exploit them without permission.

Contact us first if something has gone wrong and provide the order reference, property postcode, details of the issue and the outcome you are seeking. We will identify whether the matter concerns our intermediary services or the technical service supplied by the assigned Assessor, Surveyor or Engineer.

Where a complaint concerns the Service Provider's visit, conduct, professional judgment, report or certificate, we may record the complaint, pass it to the Service Provider and help the parties communicate. The Service Provider remains responsible for investigating and resolving complaints about the technical service and for providing any remedy required under the service contract or by law. Our assistance does not make us responsible for the Service Provider's breach.

Where a complaint concerns our own booking platform, payment administration, data handling or other intermediary service, we will investigate that aspect. We aim to acknowledge a formal complaint within five working days and provide a substantive response within 28 days. Complex matters may take longer; if so, we will explain why and keep you informed.

This process does not prevent a consumer from seeking independent advice or exercising rights available through Citizens Advice, Trading Standards, an applicable accreditation or regulatory body, or the courts.

The terms in force when your booking is confirmed apply to that order. We may update website terms prospectively to reflect service, legal or operational changes, but will not use a later change to remove rights already attached to a confirmed booking.

These terms create separate legal relationships: the provisions covering the website and intermediary administration apply between you and Sachman Global Ltd, while the technical service provisions apply between you and the assigned Service Provider. Nothing in these terms creates a partnership, joint venture or employment relationship between us and the Service Provider.

We may transfer our rights or obligations as part of a genuine business reorganisation or service transfer, provided this does not reduce your rights. You may only transfer a booking with the agreement of the party responsible for the relevant contract. If any provision is found unenforceable, the remaining provisions continue.

These terms and any non-contractual dispute are governed by the law of England and Wales. Consumers may bring proceedings in the courts applicable under mandatory consumer law, including where they live where that right applies.

These terms are intended to be read with your quotation, booking summary, Service Provider assignment and order confirmation. If a written service-specific term expressly conflicts with a general provision here, the service-specific term applies to that point.